Terms of Service

Last updated 2026-05-14 · Effective on review

The short version

Mission Broadcast is a hosted email-list and public-archive service for missionary families. You pay us; we deliver the service. We respect your data, give you a real way to cancel and get a refund if it isn't working, and don't hide anything important.

We have rules about what you can and can't post — no pornography, no illegal content, no spam, real ownership of the photos you upload. If you break them flagrantly we may suspend or close your account without a refund. If you break them by accident we'll usually contact you first and work it out.

The rest of this document is the legally specific version of that promise. By creating an account or subscribing, you agree to these terms.

1. The service

Mission Broadcast ("we," "us," or "Service") is operated by DocGuy, LLC, a Utah limited liability company. We provide a hosted multi-tenant platform that lets a missionary's family run an email list, a public letter archive, a mission map, and related communications using either a domain we manage or one you bring yourself.

Throughout these terms, "you" refers to the account holder who registers and pays for a missionary's site. "Subscribers" are the people who receive that missionary's letters by email. "Missionary" refers to the individual whose mission is being broadcast. You are responsible for all content the missionary sends through your site, even though the missionary is not themselves a party to this agreement.

2. Eligibility & your account

You must be at least 18 years old to create an account. By signing up you confirm that:

You may close your account at any time from the Billing page. See Suspension & termination for what happens to data on closure.

3. Geographic scope

The Service is intended for use by account holders and subscribers located in the United States and Canada. The Service's email-deliverability practices and data-handling are calibrated for U.S. and Canadian anti-spam law (CAN-SPAM and CASL).

You may invite subscribers from other jurisdictions, but you assume all risk for compliance with their local laws, including but not limited to the EU's General Data Protection Regulation (GDPR), the ePrivacy Directive, the UK's Data Protection Act, Brazil's LGPD, and any national or regional anti-spam law. We make no representation or warranty that the Service complies with non-U.S./non-Canada law. Any fines, claims, or other liabilities arising from subscribers outside the U.S. or Canada are your sole responsibility, and are covered by the indemnity in Section 21.

4. Subscriptions & billing

We offer the following plans (see the pricing page for the live ladder):

Payments are processed by Stripe. We do not store your full payment card information. You authorize us (and Stripe) to charge you the recurring subscription fee for Monthly plans until you cancel.

Prices may change. See Service changes & beta features for our notice procedures. If a Monthly payment fails, we'll retry per Stripe's standard schedule and email you; after 14 days of consecutive failure we'll begin the lapse process described in Auto-pause & credit expiration.

5. 60-day guarantee

Every paid plan is backed by a 60-day money-back guarantee. If the service isn't working for you, email support@missionbroadcast.com within 60 days of your initial purchase and we'll refund the subscription fee in full. The guarantee covers the first 60 days only and resets only on the initial purchase, not on renewals of upfront plans or on add-ons purchased separately.

The guarantee does not cover third-party costs we've incurred on your behalf and cannot recover — most commonly the wholesale domain-registration fee for a managed custom domain (typically $10–15) — which we will deduct from the refund and disclose at the time of the refund. The guarantee does not apply to refunds requested after we have suspended or terminated your account for a violation of these terms.

6. Auto-pause & credit expiration

We don't want to charge anyone — or burn unused paid service time — for a missionary who has stopped broadcasting. So we apply an auto-pause policy across every plan, with mechanics adapted to plan type:

Monthly plans

If no broadcast is sent for 90 consecutive days, we automatically pause your Stripe billing. We email you at 60 days as a warning. You can resume any time by sending a broadcast or clicking Resume on the Billing page.

Full-Mission and Pro plans

You've already paid in full, so there's no billing to pause. Instead, at 90 days of no broadcast activity we email you a choice: keep your prepaid term paused indefinitely (within the credit-expiration window below), or accept a pro-rated refund for the unused remaining time.

Paused-credit expiration

Paused service credit on Full-Mission and Pro plans expires 24 months after the pause start date. We email you at 12, 18, 22, and 23 months out so you have multiple chances to reactivate or request a refund. After expiration, any remaining prepaid credit is forfeited and the account closes; the archive then enters the 30-day export window described below.

7. Archive retention & keepalive

When your paid subscription ends — whether through mission completion, voluntary cancellation, lapsed payment, or paused-credit expiration — your archive enters a 30-day export window. During that window you can download a full export (letters + photos + subscriber list + manifest) from the Billing page. After 30 days, the archive is permanently deleted unless an Archive Keepalive subscription is active.

We do not retain free post-mission archive storage. This is intentional — it would not be fair for someone whose paid term has ended to receive longer storage than a customer who is still paying.

To keep an archive alive past paid service, an Archive Keepalive subscription is available:

At any time — paid, paused, or in the export window — you can export your archive for free. The export is yours; we don't restrict what you do with it.

8. Acceptable use

You agree not to use the Service to post, transmit, store, or distribute:

You also agree not to:

Subscribers must be added with their consent (typically by emailing subscribe@ on the missionary's domain, or by an authorized bulk import). You must promptly honor unsubscribe requests. You may not re-add someone who has unsubscribed without their explicit re-consent.

9. Your content, image rights, & subscriber data

Ownership and license

You retain all rights to the content you and the missionary post — letters, photos, attachments, location data, bio, and so on. By posting content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, format, resize, and display that content as necessary to operate the Service (including emailing letters to subscribers and rendering the public archive).

Image-rights warranty

By posting any image or attachment, you represent and warrant that you and the missionary you've authorized to send via letters@ have all necessary rights, releases, and consents from every rights-holder and every identifiable person depicted to (a) post the image to the Service, (b) have the image distributed to subscribers, and (c) have the image displayed on the public archive. This includes photographer copyright, model releases for identifiable persons, parental consent for minors, and any rights specific to the jurisdiction where the image was created.

Violations of this warranty may result in immediate suspension or termination of your account without refund, as described in Section 11, in addition to your indemnity obligations under Section 21.

Subscriber data

Subscriber email addresses and names belong to your subscribers, not to you and not to us. We treat them as personal information under our Privacy Policy. You may export your subscriber list at any time. You may not transfer your subscriber list to another sender for use outside this Service without each subscriber's explicit consent.

10. Spam-complaint protections

We monitor abuse signals from receiving email providers (Gmail, Apple Mail, Yahoo, Outlook, etc.) to protect overall deliverability for all Mission Broadcast customers. If your missionary's broadcasts trigger an abnormal rate of spam complaints, hard bounces, or spam-trap hits, we may, at our sole reasonable discretion and without prior notice, do any combination of the following:

These are operational protections, not punishments — high complaint rates harm deliverability for every customer on the platform, and we act fast to preserve it.

11. Suspension & termination

By you

You may close your account at any time from the Billing page. On closure, your archive enters the 30-day export window described in Section 7, after which all data is deleted (subject to the minimal-record retention noted in our Privacy Policy).

By us — intentional violations

For intentional or flagrant violations of these terms — including posting pornographic, illegal, gambling, or hate-speech content; intentional spam; image-rights violations; or any willful act we determine at our sole reasonable discretion to be a serious breach — we may immediately suspend or close your account with no refund and no credit for any prepaid term or add-on, and we may decline to restore the account on any terms.

By us — unintentional or ambiguous violations

If we find content or activity that we believe in our sole reasonable discretion is an unintentional violation of these terms, we will typically:

  1. Suspend the public site (the archive returns a "temporarily unavailable" page, and broadcasts are blocked).
  2. Contact you at the email address on file to explain what we found and what's needed to resolve it.
  3. Hold inbound mail to letters@ in a queue rather than reject it, so the missionary's letters aren't lost.
  4. Once the issue is resolved, lift the suspension. We may require that future broadcasts be approved by a super-admin (a person on our team) before being sent to subscribers, for a period we set on a case-by-case basis, to prevent repeat violations.

We may also suspend or terminate your account for repeated unintentional violations, for non-payment, or where your account presents a security or deliverability risk to other users of the Service.

12. DMCA copyright procedure

We respect the rights of copyright holders and respond to valid takedown notices under the Digital Millennium Copyright Act (DMCA).

To submit a DMCA notice, email dmca@missionbroadcast.com with:

We may forward the notice to the user who posted the material and remove or disable access to the material pending response. Counter-notices may be sent to the same address. Repeat-infringer accounts are subject to termination.

Our designated DMCA agent: DocGuy, LLC — DMCA Agent, [INSERT BUSINESS ADDRESS].

13. Managed domains

If you choose the Managed Custom Domain add-on or a Pro plan that includes it, we register a domain on your behalf through a third-party registrar (currently Porkbun) and configure its DNS to point at our infrastructure. The legal registrant of the domain is you; we are listed as the administrative and technical contact for operational reasons.

You may transfer the domain out at any time by requesting an authorization code from support@missionbroadcast.com. We will provide the code within 5 business days, in line with standard ICANN transfer policy.

If your managed domain reaches its renewal date during a paused or expired subscription, we will email you 60 / 30 / 14 / 7 / 1 days before expiration to give you the option to renew, transfer out, or release the domain.

14. Service changes & beta features

We may add, change, remove, or rename features of the Service over time. For material changes that reduce functionality of a feature you actively use, or that change pricing, we will give you at least 30 days' notice at the email address on file. For other changes, we may post an update to these terms or to the changelog at any time.

Some features may be marked "beta", "experimental," or similar. Beta features are provided as-is, without warranty, and may change or be removed at any time. We disclaim all warranties for beta features beyond those we offer for the rest of the Service.

15. Account non-transferability

Your account is registered to you (the account holder) and may not be sold, assigned, transferred, or shared with another person or entity, except as part of an inheritance procedure handled by us in writing. Adding additional admins to your account is permitted and is not a transfer.

16. Notices

We send legal notices about your account, billing, and these terms to the email address on file (the Google account email you used to sign in). You are responsible for keeping that email address current and able to receive mail. Notice is deemed delivered when the email is sent, regardless of whether you read it.

You may send legal notices to us at support@missionbroadcast.com and, for matters requiring a physical address, to DocGuy, LLC — [INSERT BUSINESS ADDRESS].

17. Death or release of a missionary

If the missionary associated with your site dies, is released early, returns home early for any reason, or otherwise ends their mission before the end of your paid term, you retain all rights to the account and its content. You may:

We will handle these requests with care and discretion.

18. Tax

Stripe handles sales tax, VAT, and similar consumption taxes where applicable. You are responsible for any other taxes, duties, levies, or fees imposed by your jurisdiction on your use of the Service. Our prices are exclusive of any such taxes unless stated otherwise.

19. Disclaimers — use at your own risk

The Service is provided "as is" and "as available", and you use it at your own risk. We do our best to keep it running and reliable, but we don't promise it will be uninterrupted, error-free, or that every email will reach every subscriber's inbox. Email deliverability depends on third-party email providers (Gmail, Apple Mail, etc.) and on subscriber spam filters, which we don't control.

To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

20. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the Service is limited to the amount you've paid us in the 12 months preceding the claim, or $100, whichever is greater. We are not liable for indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, lost goodwill, or the consequences of email-deliverability issues — even if we've been advised of the possibility of such damages.

Some jurisdictions don't allow these limitations; in those jurisdictions our liability is limited to the smallest amount permitted by applicable law.

21. Indemnification

You agree to defend, indemnify, and hold harmless DocGuy, LLC, its officers, directors, employees, contractors, and agents from any and all claims, damages, losses, liabilities, judgments, awards, fines, penalties, settlements, costs, and expenses (including reasonable attorneys' fees and court costs, without cap) arising out of or related to:

The cap in Section 20 does not apply to your indemnification obligations under this section. Costs we incur defending or responding to third-party claims caused by your conduct can be substantial; you accept that risk by agreeing to these terms.

22. Force majeure

We are not liable for any failure or delay in performing our obligations under these terms to the extent the failure or delay is caused by events beyond our reasonable control — including outages of underlying infrastructure providers (Google Firebase, Stripe, Brevo, SendGrid, OpenStreetMap, Porkbun), internet service disruptions, acts of government, acts of God, fires, floods, earthquakes, war, terrorism, public-health emergencies, or strikes. We will resume performance as soon as reasonably practical.

23. Governing law & disputes

These terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles.

Any dispute arising out of or related to these terms or the Service that the parties cannot resolve informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Salt Lake County, Utah or, at your option, by phone or videoconference. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. You and we agree to resolve disputes only on an individual basis. Neither of us may bring or participate in a class action, collective action, or representative proceeding.

If the arbitration provision above is found unenforceable, any dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, and both parties consent to jurisdiction and venue there.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for misuse or infringement of intellectual-property rights, or for breach of your obligations under Section 8 or Section 21.

24. Severability

If any provision of these terms is found by a court or arbitrator of competent jurisdiction to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these terms will remain in full force and effect. The failure of either party to enforce any right or provision will not be deemed a waiver of that right or provision.

25. Changes to these terms

We may update these terms from time to time. When we do, we'll post the updated version at missionbroadcast.com/terms and update the "Last updated" date at the top. For material changes, we'll email account holders at least 30 days before the new terms take effect. Continued use of the Service after the effective date means you accept the updated terms.

26. Contact

For questions about these terms, refunds, account issues, or anything else, email support@missionbroadcast.com.

For privacy and data-rights requests, see our Privacy Policy and email privacy@missionbroadcast.com.

For California-resident-specific rights, see our California Privacy Notice.

For copyright takedown requests, email dmca@missionbroadcast.com per Section 12.

Mailing address: DocGuy, LLC — [INSERT BUSINESS ADDRESS].